Privacy Policy

Privacy Policy

Introduction

Welcome to https://oem-certified-collision-repair.collision-talk.com (hereafter referred to as “OEM Certified Collision Repair,” “we,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, handling, and processing of personal information in adherence to various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Lei Geral de Proteção de Dados (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Privacy Act (UCPA)
  • Connecticut Data Privacy Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services accessible through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines the practices for various user interactions:

  • Using Our Applications and Services: As an authorized user, your activities may include account creation, service utilization, and communication with our support team.
  • Visiting Our Websites: When you explore our websites, we may collect data about your browsing behavior to enhance user experience.
  • Communications from Us: This includes newsletters, promotional emails, phone calls, and text messages/SMS.

Personal Data Collection

We gather various types of personal information to provide and improve our services:

  • Account Information: Details required to create an account on our platforms.
  • Payment Information: Data needed for processing transactions, such as cardholder name, card number, expiration date, and CVV/CVC code.
  • Financial Information: This may include banking details or other financial records for billing purposes.
  • Purchase Information: Items you buy from us, purchase frequency, and related details.
  • Mobile Device Identifiers: Unique identifiers such as IP addresses, device IDs, and mobile network information.
  • Location Data: Your geographic location data when using our services on a mobile device.
  • Feedback: Comments, reviews, or responses you provide to surveys and feedback forms.
  • Social Media Information: If you choose to connect your social media accounts to our platform, we may collect data from these platforms (subject to their privacy policies).
  • Product Information: Details about products you browse, view, or purchase on our sites.

We obtain this information through direct user input, tracking technologies, and third-party service providers.

Cookies

We utilize cookies and similar tracking technologies for several purposes:

  • Strictly Necessary Cookies: Essential for navigating our website and utilizing its features.
  • Preference Cookies: Remembering your preferences to enhance user experience.
  • Analytics Cookies: Collecting aggregated data about site usage to improve functionality and services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. The specific retention periods vary based on the type of data and the purposes for collection:

  • Account information is retained until your account is active, even after you discontinue using our services.
  • Financial and transaction data may be stored for an extended period to meet accounting and legal requirements.
  • We delete or anonymize most other personal data once its purpose has been fulfilled, ensuring it is no longer linked to your identity.

Security Measures

We have implemented robust security measures to safeguard your personal information:

  • Encryption: We use encryption for data at rest and in transit to prevent unauthorized access.
  • Secure Third-Party Processing: We engage trusted third parties who adhere to strict privacy and security standards.

Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children in this age group.

Your Rights

Depending on your location, you have various rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: Deleting or anonymizing your personal data under certain circumstances.
  • Restriction: Limiting the processing of your data in specific situations.
  • Data Portability: Receiving a copy of your personal data in a structured format, transferable to another controller.
  • Objection: Objecting to the processing of your data for specific or all purposes.
  • Non-Discrimination: The right to be free from discrimination when exercising your data privacy rights.
  • Appeals and Complaints: Filing appeals or complaints with our privacy team or relevant supervisory authorities.

To exercise these rights, please contact our Privacy Team using the information provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage users to review it periodically.

Contact Information

For any inquiries, unsubscribe requests, or data-related questions, please contact us: